Our Policy

1. Privacy Policy

The Regulatory Authority for Energy (RAE) is committed to protecting the privacy and confidentiality of all individuals and entities that engage with our services, platforms, and regulatory activities. We collect only the minimum information necessary to fulfill our legal obligations, enhance service delivery, and ensure effective regulatory oversight. Personal and organizational data is processed strictly in compliance with national legislation, applicable data protection standards, and recognized international best practices.

We adopt clear safeguards to prevent unauthorized access, misuse, or disclosure of data. Information is stored securely, retained only for as long as required, and deleted or anonymized once it is no longer necessary. Any data sharing occurs solely with legally authorized parties or with the informed consent of the individual or organization concerned.

RAE continuously reviews its privacy practices through audits, monitoring, and staff training programs to ensure compliance and strengthen protection. Users interacting with our platforms retain rights to access, update, or request deletion of their information, subject to legal and regulatory requirements. By engaging with RAE, stakeholders can be assured that their information is managed responsibly, transparently, and in line with the highest standards of privacy protection.

2. Data Security Policy

RAE recognizes the critical importance of safeguarding information assets, digital platforms, and regulatory systems from unauthorized access, cyber threats, or misuse. Our Data Security Policy establishes comprehensive measures to ensure the integrity, confidentiality, and availability of information across all operational levels.

We employ industry-leading technologies, including encryption, advanced firewalls, multi-factor authentication, and continuous monitoring systems, to protect sensitive data. Regular vulnerability assessments and penetration testing are conducted to identify risks and strengthen our defenses against emerging threats. Additionally, data is routinely backed up, with disaster recovery and business continuity plans in place to guarantee uninterrupted services.

Employees, contractors, and third-party partners are required to adhere strictly to RAE’s security protocols. All personnel undergo mandatory cybersecurity training and are held accountable through confidentiality agreements and compliance monitoring. We also collaborate with national cybersecurity authorities to ensure alignment with regulatory frameworks and evolving security requirements.

Through proactive risk management, regular audits, and continuous improvement, RAE upholds the trust placed in us by stakeholders. Our commitment to data security not only protects organizational assets but also ensures the safe handling of public and private information, reinforcing confidence in our regulatory role.

3. Transparency & Disclosure Policy

Transparency is a cornerstone of RAE’s governance and regulatory operations. Our Transparency & Disclosure Policy ensures that all stakeholders—citizens, government entities, and industry participants—have access to accurate, timely, and reliable information regarding our activities, decisions, and performance.

RAE is committed to publishing policies, frameworks, regulatory updates, consultation outcomes, and performance reports through official channels. All disclosures are prepared with clarity, ensuring they are easily accessible and understandable by diverse audiences. While sensitive information and personal data remain protected under applicable laws, our disclosures maximize openness wherever possible to promote trust and accountability.

We encourage active stakeholder participation by inviting feedback, holding public consultations, and ensuring open dialogue with industry representatives. By doing so, we reinforce mutual understanding and ensure that our policies reflect the needs of the community and the energy sector.

RAE also adheres to legal requirements on disclosure while voluntarily going beyond minimum standards to foster credibility. This policy serves as a foundation for good governance, ensuring that our work is subject to scrutiny, review, and constructive input. By upholding transparency, RAE strengthens its accountability and builds lasting trust with stakeholders locally, regionally, and internationally.